What Happens When a Customer Registers a Complaint with the BBB?
The best thing about being unsatisfied with a business transaction, whether they are registered with the Better Business Bureau (BBB) or not, is that you can file a complaint with the help of the local BBB. Initially, the BBB asks the customer to resolve the issue with the business.
Suppose the customer is adamant about filing a case; only then does BBB steps into the picture. They promise to help both sides and come up with a fair resolution. This raises a question, is it worth filing a complaint with the BBB?
The short answer is yes. The BBB has helped resolve around 70% of the complaints they receive fairly. This was brief on BBB. Today we will discuss what happens to a business when the customer registers a complaint with the BBB.
1- Initiation of the customer’s complaint
Once the customer files a complaint, the BBB will look at whether they can handle the complaint or not.
If the complaint is regarding prices, company policies, employees, etc., BBB does not interfere. But if it’s related to a business transaction, they will let the business know about the issue.
2- Trying to resolve the issues directly
Once the BBB gets the complaints, they encourage the businesses to revert within 30 days after the complaint has been filed.
Once the issue has been resolved, BBB should be notified about the progress. They will contact the customer and ensure the problem has been dealt with. They also encourage the business to keep proper records that the problem has been solved or take steps to resolve it.
3- Proposals regarding dispute resolution
When the customer comes forward with the complaints, the businesses answer these with resolution proposals. These are submitted to the customer by the BBB. Once the customer agrees, BBB will close the case.
The resolution will then reflect positively on the business’s reliability report. The business that has attempted to solve the complaint shows they are ready to solve any customer’s problems.
4- Mediation and arbitration
If the issue goes for mediation, a third-party neutral person will work on both sides and agree to a mutual agreement.
Usually, the mediator is a professionally trained person and guides both parties through the process. If the problem goes for arbitration, then the arbitrator will thoroughly understand the evidence presented and conclude.
Usually, BBB sets the location that is mutually convenient for both parties. The location chosen is a confidential place where they can easily handle the issue and reach a conclusion. The duration of these usually ranges between three to four hours.
Closing thoughts
So, the answer to whether it is worth filing a complaint with the BBB is yes, as it always depends on the situation. To learn more, contact the professionals from Allen Stewart.
Andrew Richardson is the author of this Article. To know more about listed as a manufacturer vehicle please visit our website: allenstewart.com
