Everything to Know About Manufacturer Warranty Law and What to do if the manufacturer Doesn’t Honor the Warranty?
Manufacturers’ warranty laws are governed by the Magnuson-Moss Warranty Act, UCC, and FTC. They ensure the manufacturer gives the customers reliable and good quality products that they have paid for.
By agreeing to the manufacturer warranty law, the manufacturer is promising that the product will work as described in the product description. If the product fails to work at all, then the product will meet the warranty requirements.
You should know several things about a manufacturer’s warranty law and what to do in case a manufacturer does not honor the warranty. These points will be discussed in detail below.
The written warranty is not the only warranty
Most people believe the written warranty is the first and last type of warranty they are entitled to. That is not the case. Anything that the manufacturer guarantees can be considered a warranty.
These include any claim made by the manufacturer in a TV ad, promotions, marketing strategies, etc. All these claims can be claimed as an express warranty, and you can claim it.
For example, if a tire company says you need not change your tire during the first two years after purchase. Even though the company guarantees satisfaction for only about a year, if you had to change it within the first two years, you have the right to repair, replace or refund.
Look at the written warranty before you purchase the products
The federal law states that the dealer should show the customers the written warranty for any product that costs more than $15. Some dealers do not show the manufacturer’s warranty as they might not be aware of it, or simply because they choose to ignore it.
Therefore, do not be tricked if the dealers say they cannot show you the warranty before purchasing the product.
What to do if the manufacturer doesn’t honor the warranty?
Following are some things you should do if the manufacturer doesn’t honor the warranty.
1- Read the warranty again
First, you must be aware of the things covered and the things not covered under warranty. Most companies cover parts they know will cause trouble. They neglect the normal wear and tear. Therefore, understand your warranty before moving to the next step.
2- Send them letters and sue
You must start documenting your complaint even if the manufacturer agrees to honor the agreement. Having documents will help you make your case very strong. List out the repairs, experiences, and problems with cars you had to bear.
Even if they do not respond to the document, then it is time to sue. Hire a professional attorney and get the job done.
Wrapping up
Discuss the manufacturer’s warranty law with the professionals from Allen Stewart and make an informed decision.
Andrew Richardson is the author of this Article. To know more about shady car salesman please visit our website: allenstewart.com
